Refund and Returns Policy

Eligibility for Returns

• Products must be returned within 30 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Customized or special-order products.
• Clearance or sale items.
• Products showing signs of wear, damage, or misuse.

How to Initiate a Return

1. Contact our customer service team at sales@boltekengineers.com or call +91 9953642683 with your order details.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item back to us using the instructions provided.

Who Pays for Return Shipping?

• Customers are responsible for return shipping costs unless:
  • The product arrived damaged.
  • There was an error in the order (e.g., wrong item shipped).

Refund Process

• Refunds will be processed within 7 business days after the returned item is inspected and approved.
• Refunds will be issued to the original payment method.

Exchanges

• If you need to exchange an item, follow the same return process and place a new order for the replacement product.